There is currently one (1) position available at the Shire of Brookton.

Expression of Interest - Customer Service Officer

The Shire of Brookton are in search of people who would like to join the Shire as casual administration/customer service officers.

We are looking for people who can provide high levels of administration & customer service to all our residents and visitors to the Shire.

Key Responsibilities:

  • Wide range of administration duties and responsibilities to ensure the smooth running of the Customer Service front desk.
  • You will play the vital role of being the first point of contact for anyone visiting the Admin Centre or making telephone contact. High level customer interaction skills are essential.
  • You will be responding to questions and queries across a wide range of Council services.
  • You will offer a wide range of administrative support to the Shire such as receipting, issuing forms, assisting with information and so on.
  • You will maintain systems and processes for all administrative functions at the Shire.
  • Perform ad hoc duties and responsibilities as and when required.

What we expect from you:

  • Previous administrative or customer services experience would be advantageous but not essential (training will be provided)
  • A proficiency with computers including emails and MS Office.
  • Personable, enthusiastic and friendly phone manner
  • Attention to detail and an understanding of the importance of great customer service
  • Strong time management skills
  • The ability to work as a team player
  • Excellent organisational and communication skills
  • The ability to multi-task
  • Reliable and have a mature outlook to deal with fast-paced, quick changing and at times, stressful environment.
  • Flexibility in being able to work at short notice and on any day of the week

All applicants must be willing to obtain a police clearance certificate and undergo a pre-employment medical.

The position is CASUAL and it is expected that suitably trained people would be called in to cover for staff leave, sick days and so on.

Please note this is not a permanent position and there is no guarantee of regular work.

Rates: $25 - $30 per hour (all inclusive) depending upon skills and qualifications.

If you are interested in this opportunity, please compete the EOI form and return it to the Shire by 4.00pm on Thursday 1st November 2018 either via mail@brookton.wa.gov.au or hand deliver your Expression of Interest to the Office Administration Office at 14 White Street, Brookton.

The Shire of Brookton is an equal employer committed to an equitable, diverse and socially inclusive work environment.

Please note that canvassing of Councillors will automatically disqualify applicants.


Name:                 ____________________________________________________________________________

Address:              ____________________________________________________________________________

Phone/Mobile:     ____________________________________________________________________________

Email:                  ____________________________________________________________________________

*When submitting your application, please include a copy of your current resume as well as 2 references.